This English version is provided for convenience. If it differs from the Spanish version, the Spanish version prevails.
Privacy Policy
Updated September 14, 2026
1. Who manages your data
Jandi is operated by Jandi, S.A., Guatemala, under the name Jandi Apps. This policy applies to the Jandi app and getjandi.com. For privacy questions or requests, write to info@getjandi.com.
2. Data we use
We collect your name, phone number, account identifier and, when you provide them, your email and saved addresses. We keep bookings, schedules, quotes, amounts, service receipts and cash payment status; messages and photos you send in the chat; ratings, comments and service reports; and maintenance plans. We do not collect card numbers or process card payments in this version.
3. Location and optional permissions
If you allow it, we use your device's precise or approximate location to help you choose the service address and show it on the map. You can also enter the address manually. We do not track your location in the background. The camera is requested when you take a photo; the photo picker lets you share only the images you choose. You can deny these permissions and keep using the other features. Notifications are optional.
4. How we use the data
We use the data to authenticate you, manage and coordinate services, show quotes and receipts, handle requests, send booking notices and reminders according to your preferences, prevent abuse and improve how the service works. Firebase Crashlytics may receive crash reports, diagnostics and installation or device identifiers. Firebase Cloud Messaging uses a device token to deliver notifications.
5. Staff and technology providers
Authorized Jandi staff and the assigned technician access the information needed to handle your service. We use Google Firebase and Google Cloud for authentication, storage, notifications and diagnostics; Google Maps for maps and addresses; and Twilio to send access codes by SMS. These providers may process data outside Guatemala under their own terms. We do not sell your data or include advertising or advertising tracking in the app. We may disclose information when necessary to comply with legal obligations.
6. Retention and deletion
We keep data for as long as it is needed to provide the service and to handle requests, claims and accounting obligations. When you delete your account, we remove your profile, saved addresses, general comments, maintenance plans, and booking conversations and images. We erase the name, phone number, address and notes on your bookings and the personal data on their receipts. We may keep business records of the services, such as dates, line items, amounts, payment status and internal identifiers, for reconciliation and legal obligations. We do not claim that those records are fully anonymous, or that deletion immediately erases backups, provider logs or copies previously downloaded by other people. Contact info@getjandi.com to request information about retention or further deletion.
7. Your choices and rights
You can correct your profile, manage permissions and preferences, request access or correction, and delete your account from Profile → Delete account. If you do not have the app, visit getjandi.com/en/delete-account or write to info@getjandi.com with your registered phone number; we will verify that the request is yours without asking for passwords or access codes. We handle these requests within 30 days at most.
8. Security
We use encrypted connections and access controls to limit the processing of data to the user and authorized staff. No system guarantees absolute security. Do not share passwords or verification codes.
9. Age and changes
Jandi is intended for people over 18. We do not knowingly request data from minors. If you identify an account belonging to a minor, report it to info@getjandi.com. We will post changes to this policy on this page with their update date.