Delete your account

From the app

1. Open the Jandi app
2. Go to the Profile tab
3. Scroll to the bottom and tap Delete account
4. Confirm the deletion

The deletion is processed when you confirm it and cannot be undone. Your pending bookings will be canceled automatically.

What is deleted

• Your user account (phone number)
• Your profile and saved addresses
• Maintenance plans and general comments
• Conversations and images linked to your bookings
• Your personal data in your booking history (name, phone number, address and notes)

What is kept

We keep business records of the services (date, line items, amounts, payment status and internal identifiers) for reconciliation and legal obligations. The personal data listed above is deleted, including the data on the receipt. We do not claim that every record is anonymous, or that backups, provider logs or previously downloaded copies are erased immediately. To request information about further retention, contact us.

Without access to the app

If you no longer have the app installed, message us on WhatsApp at +502 50004707 or send an email to info@getjandi.com with your registered phone number. We will verify your identity without asking for passwords or codes and will handle the request within 30 days at most.

See also our Privacy Policy.