Terms of Service

1. Acceptance of the Terms

By downloading, installing or using the Jandi app, you accept these Terms of Service. If you do not agree with these terms, you must not use the app. Jandi reserves the right to modify these terms at any time, notifying you of significant changes.

2. Description of the Service

Jandi is a technology platform that connects users with independent providers of home services in Guatemala, including plumbing, electrical work, painting, carpentry, cleaning and others. Jandi acts as a technology intermediary and is not the direct provider of the services.

3. Registration and account

• You must be at least 18 years old to create a Jandi account.
• Registration is done through phone number verification.
• You are responsible for keeping your account confidential and for all activity that takes place under it.
• The information you provide must be accurate and up to date.
• Jandi reserves the right to suspend or cancel accounts that violate these terms.

4. Use of the platform

By using Jandi, you agree to:

• Use the platform only to request legitimate home services.
• Treat service providers with respect and courtesy.
• Provide accurate information about the location and nature of the requested service.
• Not use the platform for illegal or fraudulent activities, or for activities that violate the rights of third parties.
• Not attempt to gain unauthorized access to Jandi's systems.

5. Bookings and services

• Bookings made through Jandi represent an agreement between you and the service provider.
• Jandi facilitates the connection but does not guarantee that providers will be available at all times.
• Service prices and conditions are set by the providers and are shown before you confirm the booking.
• You may cancel a booking under the cancellation policies in effect in the app.

6. Jandi's responsibilities

Jandi undertakes to:

• Keep the platform available and working to the extent possible.
• Protect your personal information in accordance with our Privacy Policy.
• Provide communication channels for reporting problems or issues.

7. Limitation of liability

• Jandi is not responsible for the quality, safety or outcome of the services provided by the independent providers.
• We are not liable for indirect, incidental or consequential damages arising from the use of the platform.
• The platform is provided "as is" and "as available", without warranties of any kind.
• We do not guarantee that the app will be free of errors or interruptions.

8. Intellectual property

All Jandi content, including but not limited to the brand, logos, design, text, graphics and software, is the property of Jandi or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute or use this content without prior written authorization.

9. Communications

By using Jandi, you agree to receive notifications related to your bookings, platform updates and customer service communications. You can manage your notification preferences in the app settings.

10. Termination

You may stop using Jandi and request the deletion of your account at any time. Jandi reserves the right to suspend or terminate your access to the platform if you violate these Terms of Service, without prior notice and without any liability.

11. Governing law

These Terms of Service are governed by and will be interpreted in accordance with the laws of the Republic of Guatemala. Any dispute arising from these terms will be submitted to the jurisdiction of the competent courts of Guatemala City.

12. Contact

If you have questions about these Terms of Service, contact us at: info@getjandi.com